FAQ

General questions

What is SendExpert?

Customer support questions

How can I contact you? Do you provide support via phone? Do you provide personal manager services?

Questions about database subscribers

Do you provide a base for email-mailings? In what format can the subscriber base be imported?

Email-mailings questions

Can I make free email-mailings using the SendExpert service? The status of my mailing is "Sent for Administrator's review". What is it? How long does the mailing moderation (Administrator's review) take? Can I send my emails without Administrator's review? What name and return email address will be displayed in the letters I sent? Why did the letters I sent get into SPAM?

Financial questions

What payment methods are available? Can I pay by wire transfer? What accounting documents are issued when paying by bank transfer? How quickly will my balance be recharged? Why can't I issue an invoice for less than 600 UAH?